Operations Executive
About the role
As an Operations Executive at Ucanly, you will ensure the smooth execution of daily business operations by coordinating across teams, maintaining operational processes, managing data, and supporting students, recruiters, and internal stakeholders. You will play a key role in improving efficiency, ensuring timely task completion, and delivering an exceptional user experience through organized and process-driven execution.
About Ucanly
Ucanly is an AI powered career platform helping students and early professionals plan their career path with an AI mentor, personalized learning roadmaps, hire readiness scoring, curated courses, a jobs board, and freelance and consulting opportunities. We're a small, fast moving team based in Bengaluru building tools we wish we'd had when we started our own careers.
What you'll be doing
- Manage and execute daily operational activities efficiently.
- Coordinate with internal teams to ensure smooth workflow execution.
- Maintain accurate records, reports, and operational documentation.
- Monitor task progress and ensure timely completion of assignments.
- Support student onboarding, recruiter onboarding, and program operations.
- Resolve operational issues and escalate critical cases when required.
- Track KPIs and prepare daily, weekly, and monthly reports.
- Ensure compliance with company policies and operational procedures.
- Assist in process improvement initiatives to enhance efficiency.
- Coordinate with customer support to resolve user queries effectively.
- Manage data entry, verification, and CRM updates with high accuracy.
- Support cross-functional teams in executing projects and operational campaigns.
What we're looking for
- Bachelor's degree in any discipline.
- 0–1 years of experience in operations, administration, or a similar role.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Proficiency in MS Excel, Google Sheets, and Microsoft Office.
- Ability to manage multiple tasks and meet deadlines.
- Strong analytical and problem-solving abilities.
- High attention to detail and accuracy in documentation.
- Basic knowledge of CRM or operational tools is an advantage.
- Ability to work independently and collaboratively in a fast-paced environment.
- Positive attitude, adaptability, and willingness to learn.
- Customer-focused mindset with strong interpersonal skills.