Refund Policy

This Refund Policy applies to all plan purchases, course enrollments, and other paid transactions made on the Ucanly for Education platform ("Platform"). We encourage you to review this policy carefully before completing any purchase. By making a payment on the Platform, you agree to the terms described below.

All purchases on the Platform are final and non-refundable once access has been granted. This applies to:

• Student plan bundles (Self-Guided · Instructor Led · Career Advancement), once your plan is activated and course enrollment is confirmed, we are unable to process refunds
• Individual course purchases, once you have enrolled and accessed course content, the purchase is non-refundable
• Add-on services (mentor slots, resume reviews, and similar premium features), non-refundable once the service has been delivered or scheduled

This policy exists because our products are digital in nature. Upon purchase, course materials, AI tools, and platform features are immediately accessible, we are unable to "return" digital access once granted.

Pre-registration for our certification programs reserves your seat in a limited cohort. Any amount paid at the pre-registration or program registration stage is non-refundable. This is separate from the course and plan purchases described above.

• Change of mind after completing payment
• Not attending the cohort you registered for, or withdrawing from it at any point
• Leaving your seat unused, whether or not you begin the program
• A shift in the program start date caused by circumstances outside our control, where your seat is carried forward to the next available cohort

This policy exists because each cohort has a limited number of seats. Once you pre-register, that seat is withdrawn from availability and held for you, so it cannot be offered to another applicant.

This does not affect the corrections listed under Exceptions. If you were charged twice for the same registration, or charged an amount different from the one displayed, we will still put that right.

We understand that exceptional situations arise. Refunds may be considered at our discretion in the following circumstances:

• Duplicate payment: If you were charged more than once for the same order due to a technical error, the duplicate charge will be fully refunded.
• Payment succeeded but access was not granted: If Razorpay confirms payment but your plan was not activated and course access was not provided within 24 hours, you are eligible for a full refund or immediate remediation.
• Prolonged platform unavailability: If the Platform is unavailable for more than 72 consecutive hours due to issues on our end during your active subscription period, a pro-rated credit or partial refund may be offered.
• Incorrect amount charged: If the amount charged differs from the price displayed at the time of purchase, we will refund the difference.

Refund requests based on dissatisfaction with course content, AI output quality, or subjective expectations are not eligible under this policy.

To submit a refund request, please email us at:

support@ucanly.in

Please include the following in your email:

• Your registered email address
• Razorpay Order ID (found in your confirmation email or billing overview, or on the Razorpay receipt emailed to you for pre-registration payments)
• Date of purchase
• Reason for the refund request
• Any supporting screenshots or evidence of the issue

Once a refund is approved, it will be processed within 5 to 7 business days. The refunded amount will be credited back to the original payment method used during checkout. Actual credit timelines depend on your bank or card issuer and are outside our control.

We will notify you by email when your refund has been initiated.

Ucanly for Education plans are one-time purchases (not auto-renewing subscriptions). There is no recurring billing to cancel. If you would like to close your account entirely, please contact us at support@ucanly.in. Account closure does not automatically qualify you for a refund.

If you initiate a chargeback or dispute with your bank or card provider without first contacting us, we reserve the right to suspend your account pending resolution of the dispute. We encourage you to reach out to us first, most issues can be resolved promptly without involving your financial institution.

For any billing or refund questions, please contact our support team at support@ucanly.in. We aim to respond to all enquiries within 2 business days.